Terms of Service
Please read this Agreement carefully as it governs your use of the Ballykeefe Distillery website – www.ballykeefedistillery.ie – (the ‘Site’). By continuing to use the Site you are agreeing to the terms set out below.
The Site is owned and operated by Ballykeefe Distiller. (Company No: 563718, VAT Reg. No. IE3449866RH, whose registered office is at Kyle, Ballykeefe, Cuffesgrange, Co.Kilkenny, R95 NR50, Ireland.
Telephone: +353 87 700 4538
You must be of legal drinking age in your country of residence to use this site. Persons under the legal age to purchase alcohol in their country of residence are not permitted purchase, receive or subscribe to any goods or services from this site.
Discounts and Offers
Only one discount code/offer can be used at any given time and minimum order spend will usually apply. Free delivery is available to ROI mainland only. Online offers are subject to availability at all times.
All material including any intellectual property in it displayed on the Site (“Content”) belongs to the Company or its suppliers. The Site gives you the right, for your own personal or non-commercial purposes only to (1) retrieve and display the Content on your PC screen; (2) print individual pages on paper; (3) store individual pages in electronic format. You may not store any Content on any server or other storage device connected to an external network, or make any other use of the Content.
You may not, without prior written permission given by the Company within the previous six months, (1) redistribute any of the Content or supply it to other people; (2) remove the copyright or trade mark notices from any copies of Content made under this Agreement; (3) create a database in any form (including electronic or structured manual form) by downloading, copying and storing all or any of the Content; (4) except as expressly set in this Agreement, modify, reproduce or in any way use any of the Content.
Description and Specification of Goods
We have made every reasonable effort to ensure that the goods conform to illustrations, photographs and descriptions provided on our Website and in our online sales and marketing literature and descriptions. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the printing process or differences in the colour reproduction of electronic displays. Errors sometime occur, if a product is displaying incorrect details such as batch number, wrong alcoholic strength or if the label is a different version, we will not be held responsible for any such errors and will not be able to offer a refund or replacement. If you require a specific batch, series number, bottle number or cask strength item then please double check with us before ordering.
Goods, Pricing & Availability
The prices for goods displayed for sale on the Site are as set out on the Site and are inclusive of relevant VAT and Duty at rates valid as of time of purchase. Where additional charges apply for delivery, they are clearly displayed.
By completing and submitting the electronic order form on the site you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. By making that offer to purchase goods, you are also authorising the Company to deduct the amount from the card provided. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
An order confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Where we are unable to fulfil part or all of your order, we will contact you and arrange to refund that amount to you.
Ballykeefe Distillery offers a delivery service through a third-party logistics provider. Goods must be ordered by and received by a person 18 years of age or older (or persons of the requisite minimum legal age for ordering alcoholic products in the place of the order). Delivery is available to ROI mainland only.
Cancellation of Orders, Returns & Refunds
You can cancel your order but this must be done in email within 12 hours of purchasing. If the product has been delivered, you must return the product to us for it to be cancelled and you will be reimbursed. Simply contact us by phone on +353 87 700 4538 or email firstname.lastname@example.org. To help us assist you as quickly as possible please quote your order reference number.
You are entitled to a cooling-off period of 14 days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason and provide notification to the Company that you will be returning the product and accept to pay the cost of returning the product. Refunds will only be issued including shipping costs if they were delivered in error, defective or badly damaged. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 14 days. While we are more than happy to help if you wish to return goods that are not faulty or damaged you will be responsible for any costs incurred in returning the goods. Refunded orders must be returned in the original packaging and in good condition for the refund to be granted.
We work hard to ensure that our goods arrive at your door exactly as they left ours. Unfortunately, accidents can happen. In the unfortunate case of goods becoming broken or damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurred.
We are committed to protecting the personal data of anyone who uses our website. The information that you provide about yourself to the Company will only be used by us in accordance with our Data Protection Policy which is published on the Site or available to you if you request the same from us.
Modifications to Website Content
In endeavouring to improve the Site and services offered, the Company reserves the right at all times to make changes to the Content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms of Service in place at the time of your visit to the Site.
There is no specific time limit applying to your access and use of the site. However, the Company reserves the right to suspend or terminate your access and use at any time. It may exercise this right with or without notice.
You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the Site.
Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy Irish law will apply to this Agreement and both you and the Company agree to submit to the exclusive jurisdiction of the Irish Courts. All contracts that result from the use of the Site are concluded in English.
Relevant legislation governing these Terms & Conditions, incudes the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection, Act 1998, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Rights Act, 2000.
You can contact us using any of the following methods:
By Post: Kyle, Ballykeefe, Cuffesgrange, Co.Kilkenny, R95 NR50, Ireland
By Telephone: +353 87 700 4538
By Email: email@example.com